Complaint
Does your first line detect the first signs of a potential crisis?
3 tips to improve your first contact with the outside world
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
First Line: so long, web form?
Food companies’ customer service handles complaints on a daily basis. When a complaint is not carefully handled, it may turn into a crisis. This is where a personal approach i...
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
Lunch & Learn: Gevoelige consumentenklachten
Hoe behandel je een gevoelige consumentenklacht? Via welke kanalen moet je bereikbaar zijn? En wat als het misloopt?
How is your company’s Food Defense?
Securing your residence is a given, but securing the workplace comes less naturally. Our practical experience at food companies confirms this.