Simulation Exercise

A simulation is an exercise for the whole company in general and the crisis team (and backups) in particular. During a simulated crisis, the team will be put under pressure. It is up to them to manage the situation and tackle the crisis in the right way.

Objectives

Testing the first line
Testing the crisis team: division of tasks, organisation, efficiency
Testing the right reflexes, making a correct evaluation, etc.
Testing internal and external communication: drawing up messages and disseminating information
Testing various scenario-based elements: traceability, food defense, external communication, etc.

Target group

All members of the crisis management team (and backups).

Simulatie-oefening

“We organiseren jaarlijks een simulatieoefening met Food Security. Hierbij worden de leden van het crisisteam (en hun vervangers) ondergedompeld in een onverwachte situatie die ‘on the spot’ moet worden behandeld. Deze oefening heeft ervoor gezorgd dat de betrokkenen weten welke teksten voorbereid waren, welke communicatie ze moesten voeren en hoe te communiceren met de verschillende stakeholders. De directe debriefing bevat actiepunten die als basis dienen voor de volgende trainingen."

The Belgian Chocolate group

Learning points

What to do when a consumer reacts in an unexpected way?

What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?

How to protect your company from negative online publicity?

In the digital world, it takes only one news article, tweet or review to make or break your reputation. Take charge of your online presence so that negative buzz or fake news do...

How is your company’s Food Defense?

Securing your residence is a given, but securing the workplace comes less naturally. Our practical experience at food companies confirms this.

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